Frequently Asked Questions
Everything you need to know about shopping with House of Koala.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the country, while international orders may take 10-21 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that sale items are final sale.
How do I know which size to choose?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as our contemporary fits may vary by silhouette.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Are your materials sustainably sourced?
At House of Koala, we prioritize ethical manufacturing. 80% of our current collection is made from organic cotton, recycled polyester, or linen to minimize our environmental footprint.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.